Frequently Asked Questions

Payroll software is software that automates the process of calculating and processing employee pay. It helps employers manage payroll operations more efficiently by automating repetitive tasks. Payroll software can manage employee information, track hours worked, calculate payroll taxes, generate paychecks, and generate payroll reports. It can be used by businesses of all sizes and is essential for efficient payroll management.

Employees can submit transportation, medical, entertainment, training, mobile, and project-related claims, plus any custom claim categories set by HR.

Accessibility: Accessible from anywhere with an internet connection, providing greater flexibility and mobility.

Scalability: Easily scalable to meet the changing needs of a growing business.

Security: Often more secure, with cloud providers investing heavily in security measures.

Cost: More cost-effective, with no need for upfront investment in hardware and infrastructure, and typically offered on a subscription basis.

Updates: Automatically updated by the provider, ensuring the software is always up to date with the latest features, security patches, and compliance requirements.

Yes ✅. Adaptive Pay lets you configure claim ceilings by role, department, grade, or project. You can also set monthly, quarterly, or annual limits.

Payroll management in Singapore can be complex, but using payroll software can simplify the process by automating tasks, ensuring compliance with regulations and tax laws, and providing real-time data and analytics. This saves time, reduces errors, and helps businesses make better-informed decisions. Additionally, the security features of cloud-based payroll software keep employee information safe. Overall, payroll software is essential for Singapore businesses to stay competitive and manage payroll efficiently.

Employees can upload receipts, invoices, or PDFs via mobile or web. Managers and finance teams see the attachments directly during approval. OCR/AI validation can help flag missing or invalid receipts.

Yes. You can set up multi-level approval workflows (e.g., reporting manager → department head → finance). Adaptive Pay supports parallel and sequential approvals.

Adaptive Pay is an award-winning revolutionary cloud-based HRMS/Payroll software that simplifies and automates HR and payroll management for businesses in Singapore. Adaptive pay is powered by Adaptive cloud systems Pte ltd, a Software development and technology company based out of Singapore.

100% compliant with all the statutory boards

Pre-approved software solution by the IMDA

Direct integration with IRAS hence businesses can do AIS submissions directly from our system.

Transparent pricing-No hidden fee and no yearly price increase

Highly customizable software according to your business needs

Responsive customer support- Our customer support team is a local team made up of dedicated professionals who will go the extra mile to make sure you are satisfied.

Fully integrated software with a user-friendly mobile app for managers and employees.

Yes ✅. Claims can be tagged to specific projects, cost centres, or clients. This makes it easy for finance to allocate costs correctly and generate project-wise expense reports.

Yes. Approved claims can be exported or auto-synced into payroll runs, so reimbursements are included with salaries, ensuring accurate payouts.

The PSG package includes the following:

1. Attendance Management
2. Leave Management
3. Payroll Management
4. Claims Management
5. Appraisal Management
6. Mobile app
7. Reports

The system enforces policy-based rules (e.g., receipt required, category limits, restricted vendors). Non-compliant claims are flagged or blocked automatically before submission.

Yes, Businesses can make use of PSG.

PSG stands for Productivity Solutions Grant, which is a government grant in Singapore designed to support small and medium-sized enterprises (SMEs) in adopting productivity-enhancing solutions. The grant provides funding support of up to 50% of the qualifying costs for businesses that want to adopt pre-scoped IT solutions and equipment in various areas.

The PSG was introduced by the Singapore government to encourage SMEs to adopt productivity-enhancing solutions and stay competitive in the global market. The grant is administered by Enterprise Singapore and is available to all SMEs in Singapore, subject to eligibility criteria. SMEs can apply for the PSG through the Business Grants Portal.

Businesses that meet all of the following eligibility criteria are classified as SMEs and will be eligible for PSG

Registered or incorporated in Singapore.

At least 30% local shareholding by Singapore Citizens or Singapore Permanent Residents

Employment size of not more than 200 (at group level) or with annual sales turnover (at group level) of not more than $100 million

Yes. Employees can view their claims’ progress (Submitted → Under Review → Approved/Rejected → Paid) via web or mobile in real time.

Yes. Finance and HR can access real-time dashboards showing claims by category, department, project, or employee. Reports can be exported to Excel/CSV for audits or reimbursements.

Our pricing is based on the number of employees. We have different packages to cater to businesses of all sizes. Please visit our pricing page to learn more about our pricing.

Yes ✅. The system automatically checks for duplicate receipts, identical claim amounts, and repeated submissions. Suspicious entries are flagged for review before payment.

Certainly, Adaptive pay suits businesses of all sizes across all industries. Our clientele comprises businesses from 5 employees up to 2000 employees across various industries and verticals.

We want to truly offer something that can provide more value and help businesses save costs as the PSG support level has dropped and also to battle the recession. Hence, we are offering a 1-year free subscription to businesses in Singapore to not only help them during these difficult times but also to encourage digitalizing and automating their workforces.

Once you get onboard, Our Implementation expert will reach out to you to thoroughly understand and gather your business requirements, workflows, and policies to configure the system. After this, they will provide comprehensive training sessions and handhold our clients for a smoother transition.

At Adaptive pay, we believe the satisfaction of our clients is paramount to our success.

Our customer success team is a responsive team of local seasoned dedicated professionals who will go the extra mile to ensure client satisfaction.

An HR Payroll Management System is a software solution that streamlines and automates various HR and payroll processes. It helps you manage employee data, payroll calculations, leave requests, and more. It’s essential for businesses to improve efficiency, accuracy, and compliance in their HR and payroll operations.

Yes, our HR Payroll Management System is highly customizable. We understand that every business is unique, so we offer a range of customization options to tailor the system to your specific requirements. You can configure workflows, reports, and modules to align with your company’s HR and payroll processes.

Absolutely. Data security is a top priority for us. Our system is built with robust security features, including encryption, access controls, and regular security audits. We follow industry best practices to protect your sensitive HR and payroll data from unauthorized access or breaches.

Yes, our system is designed to be accessible from anywhere with an internet connection. Whether you’re in the office, working from home, or on the go, you can securely access the HR Payroll Management System using a web browser. This ensures flexibility and convenience for your HR and payroll teams.

Getting started is easy. Simply reach out to our team via the contact form on our website, and one of our representatives will get in touch with you. We’ll schedule a consultation to understand your business needs and guide you through the onboarding process. You’ll be up and running with our HR Payroll Management System in no time.

Feel free to adapt and expand upon these FAQs as needed to provide more information to your website visitors.

A: The architecture of our All-Inclusive HR Platform Systems is engineered with a strong emphasis on reliability and security. We employ a combination of cutting-edge technologies, including a cloud-based infrastructure that ensures scalability and availability. Our microservices architecture enhances flexibility, allowing for modular updates and scalability as your business grows. Additionally, we prioritize data security through encryption, access controls, and compliance with industry standards to safeguard your sensitive HR information.

Adaptive Pay auto-calculates basic salary, allowances, overtime, deductions, and statutory contributions (CPF, SDL, Funds) based on your payroll rules.

Yes ✅. Adaptive Pay is fully aligned with MOM Employment Act, CPF Board, and IRAS AIS requirements, ensuring accurate statutory contributions and filings.

Yes, our HR Platform is designed to be compatible with a wide range of operating systems and web browsers. Whether you’re using Windows, macOS, Linux, or popular web browsers like Chrome, Firefox, or Safari, you can access our platform without compatibility issues.

Yes. CPF contributions are auto-computed for employer and employee shares, with differentiated rates for age groups, permanent residents, and wage ceilings.

Data security is a top priority for us. We implement multiple layers of security, including encryption in transit and at rest, access controls, and regular security audits. We also follow industry best practices and compliance standards to protect your sensitive HR data.

Yes ✅. Adaptive Pay supports IRAS Auto-Inclusion Scheme (AIS), generating IR8A/IR8S, Appendix 8A/8B forms, and direct submissions to IRAS.

Yes, our HR Platform supports seamless integrations with other software applications through APIs (Application Programming Interfaces). This allows you to connect and exchange data with your existing tools, such as accounting software, time and attendance systems, and more, to create a unified HR ecosystem.

We regularly release software updates and enhancements to improve the functionality and security of our HR Platform. These updates are typically applied without disrupting your daily operations. Our team handles maintenance and ensures that your system remains up-to-date and secure.

These technical FAQs can help provide detailed information to potential users or clients interested in the technical aspects of your All-Inclusive HR Platform Systems. Feel free to modify and expand upon them based on your specific platform features and offerings.

Yes. The system supports fixed, variable, and one-time payments, including bonuses, sales commissions, encashments, and adjustment pay.

Adaptive Pay is built with a Singapore-first compliance focus, covering MOM, CPF, and IRAS regulations out of the box. Unlike generic HR systems, it’s designed for local statutory needs, while still offering flexibility for regional expansion.

A: Yes, our E-Leave Management System allows employees to submit leave requests conveniently through a user-friendly mobile app. They can select the type of leave, specify the dates, and even attach any necessary documents for approval. This self-service feature empowers employees to manage their leave requests efficiently.

Adaptive Pay automatically calculates overtime pay at 1.5× basic hourly rate (per MOM rules) and tracks Additional Wages (AW) caps for CPF contribution purposes.

Yes, our E-Leave Management System is highly customizable. You can configure it to align with your organization’s specific leave policies, approval workflows, and accrual rules. This ensures that the system adapts to your unique requirements.

Adaptive Pay is scalable for any business size. Startups and SMEs benefit from quick setup and cost efficiency, while enterprises can leverage advanced automation, analytics, and multi-entity management.

Yes ✅. Payslips can be generated in digital PDF, email, or mobile app format, showing detailed breakdowns of earnings, deductions, and contributions as required by MOM.

Payroll data is protected with role-based access, encryption, audit logs, and Azure cloud security. Sensitive data (like salaries & bank details) is restricted to authorised HR/finance staff only.

Adaptive Pay offers mobile apps, geofencing, and cloud access, allowing employees to clock in, submit claims, and view payslips from anywhere. Managers can approve requests and track productivity in real time.

Data security is a top priority. Our system employs robust security measures, including data encryption, access controls, and regular security audits. We follow best practices to safeguard your leave data, ensuring it remains confidential and protected from unauthorized access.

Yes, our E-Leave Management System is accessible from anywhere with an internet connection. It’s designed to be mobile-friendly, allowing both employees and administrators to access it on various devices, including smartphones and tablets.

Yes. You can configure payroll runs for monthly, semi-monthly, or weekly cycles, depending on your company’s policies and employee contracts.

We provide local support in Singapore, onboarding assistance, video tutorials, and knowledge-base documentation. Dedicated account managers are also available for enterprise clients.

Yes ✅ Adaptive Pay maintains detailed records, logs, and statutory reports that can be exported for audits. This makes MOM, CPF, and IRAS submissions faster and error-free.

Getting started is easy. Simply reach out to our team through the contact form on our website, and one of our representatives will get in touch with you. We’ll guide you through the onboarding process, help you configure the system according to your needs, and provide training for your team. You’ll be managing leaves efficiently in no time.

Yes ✅. HR and finance teams can generate cost centre reports, CPF/IRAS summaries, variance reports, and department-level payroll costs, exportable to Excel/CSV for audits.

Adaptive Pay is hosted on Microsoft Azure cloud servers, ensuring high availability, redundancy, and compliance with local data regulations.

Adaptive Pay supports all MOM-mandated leave types, including:

• Annual Leave

• Childcare Leave / Extended Childcare Leave

• Maternity & Paternity Leave

• Adoption Leave

• Sick Leave & Hospitalisation Leave

• Unpaid Infant Care Leave

• Shared Parental Leave These leave types are pre-configured but can be customised to match your internal HR rules.

A: Our Time & Attendance Software includes features designed to prevent attendance fraud. It utilizes advanced authentication methods, such as biometric recognition (fingerprint or facial recognition), to ensure that employees can only clock in and out for themselves. Additionally, the system can detect anomalies and irregularities in attendance data, helping organizations identify and address potential fraud or time theft issues. These measures contribute to enhanced accuracy and accountability in attendance tracking.

We have multiple types of attendance methods to capture and track employees’ attendance and they are as follows:

1. Qr code based attendance

2. Facial Recognition

3. Selfie based attendance

4. GPS with Geo fencing

5. Integration with Biometric device

The system automatically applies MOM eligibility rules (e.g., minimum service period, pro-rated entitlement, carry-forward restrictions) and generates leave reports that align with Singapore’s regulatory requirements. This reduces errors and ensures your HR team stays compliant

Yes, our Time & Attendance Software is highly flexible and can be configured to accommodate a wide range of work schedules, including shift work, flexible hours, and part-time schedules. It’s designed to adapt to your organization’s specific needs.

Yes. You can define different leave policies by employment type, department, or business unit. Adaptive Pay auto-calculates entitlements based on service length, working hours, and MOM requirements.

Yes. Adaptive Pay provides team and department calendars so managers can see who is on leave before approving requests. This prevents overlapping absences and ensures smooth operations.

Our Time & Attendance Software includes a leave management module that allows employees to request leave electronically. Supervisors or managers can review and approve these requests within the system, streamlining the leave approval process and ensuring accurate leave balances.

Yes, our Time & Attendance Software is compatible with a variety of time clock systems and biometric devices. It can integrate seamlessly with hardware solutions such as biometric fingerprint scanners, RFID card readers, and more for accurate time tracking.

Yes. You can configure carry-forward balances with expiry rules, set limits on encashable days, and generate reports for finance/payroll. These rules can be customised to align with MOM requirements and company policies.

Yes ✅. Adaptive Pay produces real-time leave analytics, usage reports, and compliance logs. HR teams can export reports for MOM audits, internal reviews, or payroll reconciliation, saving hours of manual work.

Data security is a top priority. Our Time & Attendance Software employs stringent security measures, including data encryption, access controls, and regular security audits. We follow industry best practices to protect your sensitive employee data and ensure it remains confidential.

A rest day is a statutory entitlement under the Employment Act. Employees must have at least one full day per week (commonly Sunday) to rest.

An off day is a scheduled non-working day given by the employer (e.g., Saturday in a 5-day work week). Unlike rest days, off days are not governed by law.

You are eligible for overtime pay if you are:

• A non-workman earning a basic monthly salary of $2,600 or less.

• A workman earning a basic monthly salary of $4,500 or less.

Overtime is paid at 1.5 times the hourly basic rate.

• Working hours limit: 44 hours per week

• Daily maximum: 12 hours per day

• Monthly overtime cap: 72 hours

• Overtime rate: At least 1.5 × hourly basic rate

Geofencing uses GPS location tracking to ensure employees can only clock in or out within pre-approved locations (e.g., office premises, client site). If an employee tries to mark attendance outside the defined area, the system blocks it. This prevents false attendance and ensures compliance.

Yes. With AdaptivePay’s mobile attendance app, employees can:

• Clock in and out anytime, anywhere.
• Use GPS, geofencing, or QR code scanning for validation.
• View schedules and past attendance directly on their phone. This is especially useful for remote teams and field staff.