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Frequently Asked Questions

As we mark our 10th-year milestone, we're thrilled to extend our heartfelt gratitude to our incredible community. We're offering an exclusive 50% discount on our annual subscription fee to our all-in-one cloud HRMS/Payroll software to Singapore businesses.

It's the Right time to Buy!!!  Why?

  • Limited time offer: Get 50% off on the Annual subscription fee every year

*Offer valid for only a limited time

*Terms & conditions apply

  • 1. What is payroll software?
    Payroll software is software that automates the process of calculating and processing employee pay. It helps employers manage payroll operations more efficiently by automating repetitive tasks. Payroll software can manage employee information, track hours worked, calculate payroll taxes, generate paychecks, and generate payroll reports. It can be used by businesses of all sizes and is essential for efficient payroll management.
  • 2. What are the pros of using cloud payroll software?
    Accessibility: Accessible from anywhere with an internet connection, providing greater flexibility and mobility. Scalability: Easily scalable to meet the changing needs of a growing business. Security: Often more secure, with cloud providers investing heavily in security measures. Cost: More cost-effective, with no need for upfront investment in hardware and infrastructure, and typically offered on a subscription basis. Updates: Automatically updated by the provider, ensuring the software is always up to date with the latest features, security patches, and compliance requirements.
  • 3. Why should Singapore businesses use payroll software?
    Payroll management in Singapore can be complex, but using payroll software can simplify the process by automating tasks, ensuring compliance with regulations and tax laws, and providing real-time data and analytics. This saves time, reduces errors, and helps businesses make better-informed decisions. Additionally, the security features of cloud-based payroll software keep employee information safe. Overall, payroll software is essential for Singapore businesses to stay competitive and manage payroll efficiently.
  • 4. What is Adaptive Pay?
    Adaptive Pay is an award-winning revolutionary cloud-based HRMS/Payroll software that simplifies and automates HR and payroll management for businesses in Singapore. Adaptive pay is powered by Adaptive cloud systems Pte ltd, a Software development and technology company based out of Singapore.
  • 5. Why should you choose Adaptive pay?
    100% compliant with all the statutory boards Pre-approved software solution by the IMDA Direct integration with IRAS hence businesses can do AIS submissions directly from our system. Transparent pricing-No hidden fee and no yearly price increase Highly customizable software according to your business needs Responsive customer support- Our customer support team is a local team made up of dedicated professionals who will go the extra mile to make sure you are satisfied. Fully integrated software with a user-friendly mobile app for managers and employees.
  • 6. What are the modules included in the PSG Package?
    The PSG package includes the following: Attendance Management Leave Management Payroll Management Claims Management Appraisal Management Mobile app Reports
  • 7. Are there any grants available for adopting HR/Payroll software?
    Yes, Businesses can make use of PSG. PSG stands for Productivity Solutions Grant, which is a government grant in Singapore designed to support small and medium-sized enterprises (SMEs) in adopting productivity-enhancing solutions. The grant provides funding support of up to 50% of the qualifying costs for businesses that want to adopt pre-scoped IT solutions and equipment in various areas. The PSG was introduced by the Singapore government to encourage SMEs to adopt productivity-enhancing solutions and stay competitive in the global market. The grant is administered by Enterprise Singapore and is available to all SMEs in Singapore, subject to eligibility criteria. SMEs can apply for the PSG through the Business Grants Portal.
  • 8. What are the criteria for a business to be qualified as SME in Singapore?
    Businesses that meet all of the following eligibility criteria are classified as SMEs and will be eligible for PSG Registered or incorporated in Singapore. At least 30% local shareholding by Singapore Citizens or Singapore Permanent Residents Employment size of not more than 200 (at group level) or with annual sales turnover (at group level) of not more than $100 million For more info please visit :
  • 9. What is the pricing?
    Our pricing is based on the number of employees. We have different packages to cater to businesses of all sizes. Please visit our pricing page to learn more about our pricing.
  • 10. Is Adaptive pay suitable for all businesses?
    Certainly, Adaptive pay suits businesses of all sizes across all industries. Our clientele comprises businesses from 5 employees up to 2000 employees across various industries and verticals.
  • 11. Does Adaptive pay offer a free trial?
    We want to truly offer something that can provide more value and help businesses save costs as the PSG support level has dropped and also to battle the recession. Hence, we are offering a 1-year free subscription to businesses in Singapore to not only help them during these difficult times but also to encourage digitalizing and automating their workforces.
  • 12. What is the onboarding process like?
    Once you get onboard, Our Implementation expert will reach out to you to thoroughly understand and gather your business requirements, workflows, and policies to configure the system. After this, they will provide comprehensive training sessions and handhold our clients for a smoother transition.
  • 13. How about customer support?
    At Adaptive pay, we believe the satisfaction of our clients is paramount to our success. Our customer success team is a responsive team of local seasoned dedicated professionals who will go the extra mile to ensure client satisfaction.
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